At VIP Digital Hub, we aim to provide transparent, professional and reliable digital services. This Refund & Cancellation Policy explains the conditions under which payments, service cancellations and refunds may be considered.
Last Updated: 18 August 2026
Registration, onboarding, setup or booking amounts paid to VIP Digital Hub are non-refundable. Once a service has been booked and the registration or onboarding process has started, the registration amount will not be refunded.
A registration, onboarding, setup or initial booking amount may be required before VIP Digital Hub starts providing a service.
Digital marketing services may include social media management, SEO, Google Business Profile management, content creation, graphic design, advertising management and other marketing activities.
Advertising expenditure paid to third-party platforms such as Google Ads, Meta Ads, Facebook, Instagram or other advertising networks is separate from VIP Digital Hub service charges.
Amount already spent, committed or charged by an advertising platform cannot be refunded by VIP Digital Hub.
Website development projects may require an advance payment before design and development work begins.
Custom software development projects are based on agreed requirements, scope, milestones and timelines.
For software subscriptions, SaaS products or licenses, cancellation will normally stop future renewals but will not automatically create a refund for the current billing period.
Where a refund is specifically approved, the refundable amount will be determined based on the unused portion, applicable terms and payment gateway charges.
Domain registration, hosting, SSL certificates, premium plugins, themes, APIs, licenses, cloud services and other third-party services may have separate cancellation and refund rules.
Charges already paid to third-party providers on behalf of a client are generally non-refundable through VIP Digital Hub.
Clients using monthly digital marketing, maintenance, software support or other recurring services may request cancellation before the next billing cycle.
If a client requests cancellation before any substantial project work has started, VIP Digital Hub may review the request at its sole discretion.
Even in such cases, registration, onboarding, setup, payment gateway and other non-recoverable charges may remain non-refundable.
If a project is cancelled or delayed because of the client, including failure to provide information, approvals, content, credentials or payments, VIP Digital Hub may consider the project as paused or cancelled.
Work already completed and costs already incurred will remain payable.
Refunds are not automatic. A refund, where applicable, will be considered only after reviewing the service, payment, work status and reason for the request.
VIP Digital Hub reserves the right to determine whether a payment is eligible for refund according to the applicable agreement and service conditions.
If a client accidentally makes a duplicate payment or an incorrect payment, the client should contact us as soon as possible with transaction details.
After verification, an eligible excess payment may be refunded through the original payment method or another mutually agreed method.
If an amount is debited from the client's account but the payment is not successfully received or recorded by VIP Digital Hub, the client should provide the transaction reference for verification.
Any eligible reversal or refund will be processed after payment verification.
Once a refund is approved, VIP Digital Hub will initiate the refund using the applicable payment method.
The actual time for the amount to appear in the client's account may depend on the payment gateway, bank or financial institution.
VIP Digital Hub may suspend or stop services in cases of non-payment, misuse, fraudulent activity, violation of applicable laws, abuse of staff or violation of agreed service terms.
Suspension or termination due to such reasons does not automatically create a refund entitlement.
Digital services involve multiple external factors. Therefore, payment cannot be refunded solely because a client did not achieve an expected number of leads, sales, website visitors, followers, rankings or revenue.
VIP Digital Hub may update this Refund & Cancellation Policy when required due to changes in services, business processes, technology or applicable requirements.
All refund or cancellation requests should be submitted with sufficient details, including the client's name, registered email or phone number, service name, transaction details and reason for the request.
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